Prism Labs

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Prism API Operational
90 days ago
100.0 % uptime
Today
Prism Insights Engine Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled maintenance — Database cluster upgrades May 16, 2026 06:00-08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 2026 - 18:20 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 2026 - 18:18 UTC
Scheduled - Status: Scheduled
Window:

Saturday, May 16, 2026 — 2:00 AM to 4:00 AM EST
Sunday, May 17, 2026 — 2:00 AM to 4:00 AM EST

Impact: A few minutes of downtime expected during each window as the database cluster restarts. The platform will be fully available outside of these short restart windows.

What we're doing: Upgrading our database clusters to improve performance, reliability, and security. No customer action is required.

If anything comes up, we'll let you know here — otherwise, operations will resume as expected outside the window. Thanks for your patience!
Apr 28, 2026 - 15:19 UTC

Scheduled maintenance — Database cluster upgrades May 17, 2026 06:00-08:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 28, 2026 - 18:18 UTC
Scheduled - Status: Scheduled

Window:
Saturday, May 16, 2026 — 2:00 AM to 4:00 AM EST
Sunday, May 17, 2026 — 2:00 AM to 4:00 AM EST

Impact: A few minutes of downtime expected during each window as the database cluster restarts. The platform will be fully available outside of these short restart windows.

What we're doing: Upgrading our database clusters to improve performance, reliability, and security. No customer action is required.

If anything comes up, we'll let you know here — otherwise, operations will resume as expected outside the window. Thanks for your patience!
Apr 28, 2026 - 15:21 UTC
May 2, 2026

No incidents reported today.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026
PRISM API Service Disruption
Resolved - PRISM API Service Disruption

Summary
On April 22, 2026, we experienced a temporary service disruption affecting the PRISM API. The issue was caused by unintended configuration changes introduced during internal updates.

Timeline (UTC)

13:49 – Configuration changes deployed
13:49–14:12 – Service disruption impacting production
14:12 – Fix deployed
14:12–14:28 – Service recovery period
14:28 – Full service restored

Impact
Users experienced intermittent service disruption for approximately 39 minutes.

Cause
During internal updates, configuration changes intended for a non-production environment were inadvertently applied to production, resulting in the disruption.

Resolution
The issue was identified and corrected, and the affected configuration changes were reverted. Service was fully restored by 14:28 UTC.

Next Steps
We are reviewing our deployment processes to ensure stronger environment isolation and prevent similar issues in the future.
Apr 22, 13:00 UTC
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage